Shipping

At Chrome Hearts Shirts, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During weekends, public holidays, promotional periods, or periods of high order volume, processing may take additional time. We always work to prepare and dispatch orders as quickly as possible.

Worldwide Shipping

We offer shipping to customers worldwide. Our orders are shipped using reliable delivery services, with DHL Express available for delivery.

The estimated delivery time is generally 6–12 business days after your order has been processed and dispatched.

Delivery times are estimates and may vary depending on the destination, customs procedures, carrier conditions, holidays, weather, or other circumstances beyond our control.

Shipping Charges

Available shipping options and applicable charges are displayed during checkout before you complete your order.

Where a free-shipping offer applies, the available promotion will be shown on the website or during checkout.

Order Tracking

Once your order has been dispatched, tracking information may be provided so you can follow the progress of your shipment.

Please allow some time for tracking information to become active after your package has been handed to the shipping carrier.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated during checkout.

Customs processing may also affect the final delivery time.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, street address, city, postal code, country, and contact details before completing your purchase.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.

Delayed or Missing Packages

If your order does not arrive within the estimated delivery period, please check your tracking information first.

Delays can occur because of carrier issues, customs inspections, severe weather, public holidays, or high shipping volumes.

If your package appears to be lost or significantly delayed, please contact our support team for assistance.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible after delivery.

We may request photographs of the package, shipping label, and damaged items to help us investigate the issue. Please keep the original packaging until the matter has been resolved.

Returns & Exchanges

Our website provides a 30-day return period from the date of delivery. Items must meet the applicable return conditions before a return, exchange, or refund can be accepted.

Please review our Returns Policy for complete information about eligibility and the return process.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us through our Contact Us page.

We will do our best to assist you with your shipping-related concerns.

Policy Updates

Chrome Hearts Shirts may update this Shipping Policy from time to time. Any changes will be published on this page and will apply to orders placed after the revised policy is posted.